FREQUENTLY ASKED QUESTIONS

Is this normal Pilates?

Unlike a reformer Pilates class, you will spend little to no time resting on your back while taking a Lagree Megaformer class. As a result, the Megaformer is designed much differently than a traditional reformer. While there are influences, the workout method and results are like night and day. The Megaformer and class structure provide an intensity and cardiovascular elements that cannot be achieved with traditional Pilates. With the Lagree Method at KOMO, you get the intensity of weight training/circuit training plus the therapeutic benefits of Pilates all in one.

The Megaformer is 44” longer than a traditional Pilates reformer, and includes 2 large platforms on both ends. There are also two separate sets of cables that connect to the carriage allowing exercises not possible on a reformer to be performed. And, it allows you to move seamlessly from one exercise to the next, keeping the heart rate up and muscles effectively working throughout the entire class.

That machine looks like a torture device. What can I expect?

Don’t let the intensity intimidate you. At KOMO, all are welcome. We were all beginners once, and we can accommodate all fitness levels.  Every exercise can be modified to reduce or increase intensity so we meet everyone in the room where they are and give them what they need. 

If you are a beginner that is just getting back into a fitness routine, we recommend signing up for our free Intro to KOMO, an instructional focused class that guides new clients through the essential Lagree moves  and method, followed by a 20 minute workout preview. We also offer private sessions and a beginner class that is slower paced and focuses on orientation to the Megaformer and the Lagree Method.

Please notify your instructor of any physical limitations or injuries. If you are expecting, have chronic back pain, painful joints, or a serious medical condition, please consult with your physician before starting this, or any exercise program. If cleared with your doctor, it is recommended to take a private session first so that we can assess your fitness level and best prepare you for group classes. If you have any questions or concerns, please let us know and we will take care of you.

I'm pregnant. Can I still take a class?

Congratulations! We love our mamas and have had many who have worked out with us throughout various stages of their pregnancies. For new clients who are pregnant and new to the workout, we do not advise starting out with group classes, and instead recommend a private session and/or our KOMO Foundations class. However, clients who have been regularly attending classes may continue working out with us as long as you have received approval from your doctor. Please contact us if you have any questions.

What time should I arrive?

Please kokua your instructor and fellow clients by arriving to class in a timely manner within at least 10 minutes prior to class. If you are new to the studio, please plan to arrive 15 minutes prior to your first class time for an introduction to the studio and the machine/method. If you arrive when class starts, please understand that your instructor respectfully will not be able to provide a proper introduction, so please see them after class with questions.

The class I want to attend is full. Do you have a waitlist?

Class full? Add yourself to the waitlist! We encourage you to put yourself on the waitlist for your favorite class. If a spot opens up, all waitlist clients will receive a notification:

  • For members using the KOMO mobile app, you will be notified via a PUSH NOTIFICATION. Please make sure that you have the notifications enabled for the KOMO app on your phone’s main app settings.
  • You can check for notifications you may have missed by clicking on the profile icon (top left corner) within the app.
  • For members who have never logged in using the KOMO mobile app, you will be notified via email.

The client who claims the open spot is on a first come, first served basis. Please do not rely on the push notifications and/or email alone, as there are always the potential for technical difficulties, spam problems, junk mail issues, and potential email server hiccups. It is your responsibility to log-in to the studio app or website to check your notification messages within the app to stay on top of your waitlist request. Mahalo for your kokua!

If I'm late, will you give away my spot?

We can relate to being on Hawaiian time, too! We recommend giving yourself enough time to find a parking spot and get to the studio a few minutes early. If you do not arrive within 10 minutes of the scheduled class time, your space may be given if someone shows up hoping to take an open spot in class. If this is your first visit, mahalo for understanding that for your safety, and the safety of the other members in class, we cannot allow first timer late arrivals past 5 minutes of class starting.

Where do I park?

Free parking is available in the shopping center lot and non-employee designated levels of the parking structure located across the street from the studio. There is also limited street parking. Please read posted signs for parking hours and restrictions.

To help us be good neighbors to those we share the center with, please DO NOT park in our center’s parking lot between the hours of 10:00 am and 4:00 pm, except on Sundays. Our Lease stipulates cars parked within these hours will be towed, and we don’t want to see your vibe killed with that! If there is a free spot in one of two spaces marked 109, they are reserved for KOMO staff and members on a first come basis.

How long is class?

Classes are 50 minutes long and can accommodate a maximum of 10 clients so you can be sure you’ll never be crowded into a corner! To maximize your workout time and due to the special nature of the method, the format does not include a traditional warm-up or cool-down that is seen in most group fitness classes. Also, breaks will not be cued so please take them when and if needed. Feel free to stretch prior to class and be sure to include recovery practices between classes. If you have questions on any of this, please ask and we’re happy to help!

Do you have lockers or storage?

We have shelves under the reception area benches for you to store your belongings during class.

What should I bring to class?

Expect to sweat! Bring a small workout towel and reusable water bottle to refill in the studio. 


For safety, no glass containers will be permitted next to the machines, unless wrapped in a break resistant casing. No cell phones during class; please be respectful of the instructor and other class members.

What should I wear?

Wear comfortable, form-fitting sportswear without metal or plastic trim, which can be damaging to equipment. Baggy clothing is not recommended. If you have long hair, bring something to tie it back. Please remove jewelry prior to class to prevent it from being caught in the machine and/or causing damage to it. To be considerate of fellow clients with allergies/sensitivities, please do not wear strong scents.

Are grip socks required?

For safety and comfort, socks with grip are required for all classes to prevent slipping on the machine and for hygiene, brah. Grip socks are available for rent ($2) or purchase ($15) at the front desk or via our studio app if you do not bring your own.

What are your policies for membership cancellations, membership holds, class reservation cancellations and switching classes?

All the answers your heart desires can be found in the fine print.

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